System Status
Julien Stamatakis avatar
Written by Julien Stamatakis
Updated over a week ago

The System Status tab is a tool used for installation, monitoring the health of the network, viewing raw data sent by modules, troubleshooting, and performing network maintenance. 

In the image below, you can see the network display and module information. This tab is where you can access sensor information, too.

To access an Installation page, click on the Installation dropdown on the top right of the screen and select an Installation. The system status tab will be selected by default.

Network Display

The network display is a graphical visualization of the installed network that is visible in your system status. It shows the hierarchical connection of modules (Gateway/Nodes) based on distance to the Gateway and does not reflect the physical layout in any way. 

The display can be navigated by clicking in and dragging within the window; you can zoom in and out by scrolling. Clicking on a module will center it in the display and make it active in the module information section, where you can also view sensor information. 

Above, you can see the various modules and the network they create to get data back to the gateway. The blue lines connecting each module represent the link quality.

Similar to how the tiles in your dashboard can be green, yellow, and red, modules in your network display can also be different colors.

Module Colors

In your network display, sometimes you will see modules that are green, yellow, or even red. Keep reading to see what each color could mean for your module.


  1. OK: The module is connected and properly sending data. 

  2. Uploading Data: The module is connected and sending saved data from an internet outage or temporarily disconnected node.


  1. Check Temperature: The internal temperature is high.

  2. Check Humidity: The internal humidity is high.

  3. Check Battery: The battery is running low (read more about battery operated nodes here).


  1. Check Module: The module is not sending data. The node may be unplugged or the Gateway might not be connected to the internet.

Module Link Quality

In the network display, you can see how all of your nodes are connecting to one another and back to the gateway. These blue lines come in various shades and thicknesses and with a number–all of this helps illustrate the link quality between modules.

In this image, you can see four different link quality lines. The thicker and darker the line, the better the link quality and thus, the higher link quality percentage number. For modules with poor link quality, the link quality percentage will be lower and the thinner line will be a pale blue. 

If the link quality percentage goes below 30, then the link quality line will be represented by a dashed line. 

Module Information

The module information section lists various diagnostic and informational data concerning the selected module. It displays the ID number of the module, the firmware version, the type of module (Node/Gateway), the timestamp of the most recently received data, the network ID (Pan ID), how it is powered (Power State), how often data is collected (Polling Frequency), the status of the SD card, the type of a module reset, if any, and the current status of the module. 

It also displays the input voltage (BAT), internal module temperature (TMP), internal module humidity (HUM), the link quality of signal to the module it connects to (LQ), the distance, in hops, to the Gateway (DST), and whether or not the internal sensors are enabled for use as data (SEN). 

The status field will change depending on the operational status of the module. The module color in the display will reflect the module state.

The module will also reflect the sensors connected, and to which ports, through the use of white dots on the sides of the module image. Sensors connected to ports 1, 2, and 3 are illustrated on the applicable side of the node with 1 dot, 2 dots, or 3 dots. 4 dots indicates the use of internal sensors as data. 

Each module has a Reset button next to the Reset Type field. Clicking Reset will bring up the option to perform a Soft Reset or Hard Reset. A Soft Reset will perform a power reset and restart the module. A Hard Reset erases the saved module configuration then restarts the module. The new module configuration will automatically load based on the settings configured in the Attune [fka Senseware] cloud. 

The Gateway has an additional Reset button next to the SD Card field, which also has the option to perform a Reset or Clear. Reset will perform a power reset and restart the SD card. Selecting Clear will reset the SD card indices and clear any saved data that might be stored on the SD card. Data can be stored on the SD card in the case of an internet outage or a temporarily disconnected node and automatically uploads the data to the Attune [fka Senseware] cloud when internet is available. 

The trash icon next to the firmware version allows a user to delete a module from the current installation. It will delete all the saved data for that module and remove it from the installation; it should only be used with caution. If a module is still physically connected to the network and powered on, then it will reappear in the network display once it sends more data. 

Sensor / Sensor Bridge Information

When you click on a module that has multiple sensors connected to it, you are also able to view sensor information in addition to module information.

The sensor information section displays sensors currently and previously connected to the selected module. It displays the type of sensor, its firmware version, the type of a module reset, if any, and the number of channels of data being sent. 

Clicking on the 'Channels' field will make a dropdown list  appear below the channels field where channels can be selected and deselected for view in the graph.

When you select the channels, you can  display a graph of the raw data for each channel. If more than 10 channels are present, only the first 10 will be selected by default. Clicking the ‘X’ icon in the top right of the graph will close the graph and return to the network display.

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