The specification sheets for the various pieces of Senseware hardware can all be found in our help center under Installation. 

Yes it can. Our platform completely supports bidirectional control, allowing you to not only control what data you collect, but also how you interact with your devices and surroundings. Currently, controls are supported using our Timer Control bridge and our Modbus sensor bridge via writes. Controls using BACnet will be available soon!

In line of sight environments (i.e. where the Nodes can 'see' each other), the range is up to 1,000 feet. You can expect a range between 150-300 feet in office buildings depending on the layout, and 100 feet in parking garages and other structures with an abundance of concrete.

If you'd rather store data on-site, we can forward your data to the URL of your choice using Data Forwards, which could be a local server on-site.

Our Gateways and Nodes have backup batteries and internal memory storage so that if you lose power, or if your internet goes down, your data will be uploaded the moment power/internet returns.

Our platform is self-optimizing in that the wireless mesh network automatically configures itself. If there is ever a disruption in the pathway from a Node to the Gateway, the system will automatically find an alternative route to the Gateway. In the event that a Node cannot connect to another Node or the Gateway, it will store data locally until a connection is re-established.

In one word: easy. All you have to do is plug in our Sensor Bridges to the Node and connect the Node to power and you're all set. If you're using a Sensor Bridge that connects to an external device, you'll just need to connect the wires between the external device and our Sensor Bridge.

Our system is so easy to install that we have full confidence you can do it yourself. We also have an amazing support team standing by; contact us via phone if you're the talkative type, or email if you're the strong, silent type. We're also available via instant message using the blue bubble in the bottom, right-hand corner of the screen.

It is. Our Sensor Bridges plug into our Nodes using a micro-USB connection.

Yes, it can. In fact, we recommend connecting our Gateway to the Internet via cellular modem/router as it is often a much simpler installation process and does not require any IT knowledge or support. We can provide the cellular modem & data service, or you can use your own- it's up to you!

Very secure. Senseware’s mesh network is secured wirelessly using AES (Advanced Encryption Standard), an encryption specification established by the National Institute of Standards and Technology. This security standard, used worldwide, has been adopted by the U.S. government for use in protecting classified information up to the Secret level. Going even further, Senseware’s communication from Gateway to server is protected using SSL (Secure Socket Layer). No matter what the application, Senseware’s considerations for client security allow you, and only you, to collect any data and connect to any device, easily, quickly, cost-effectively, and most importantly, securely.

It's neither, although it uses the same 2.4 Ghz frequency band as Wi-Fi. It's an architecture based on 802.15.4, the same protocol that ZigBee is built on.

The Senseware platform is priced according to the number of data streams you wish to monitor. The more data streams you wish to monitor, the lower the price per data stream. Contact one of our sales representatives today and we can get you more tailored pricing.

The data forward is in a JSON format, but we also support FTP access and an API will be available soon.

Yes, you can. You can remotely configure Sensor Bridges and update conversion settings all from your Installation settings page.

You can export your data in a variety of formats. Just click on the "Export" button on the graph the data you wish to export and select "XLS". Other export options include .csv, .pdf, .jpg, .png, and .svg.

Yes. You can choose the frequency of these alerts, set the thresholds, and customize how many data samples trigger an alert. Please visit the Notifications page for more information.

Thresholds can be set directly in your Dashboard tiles. Both lower limits and upper limits can be set for either Warning or Critical Warning alerts. Advanced thresholds have been added to allow users to customize their ranges (names, values, and colors).

It depends on the size of the installation, but plan on spending no more than a few minutes per Node.

You don't need a specialist to install our system! It's very easy to install and if you run into any difficulties or have any questions we're always here to help. However, installing some third party equipment, such as a submeter, does require an electrician.

No it's not, although we build our wireless network using the same protocol that Zigbee is based on (802.15.4).

Our system can interface with a BMS several different ways. One option involves using of our sensor bridges, such as our Modbus or BACnet bridge, to collect data from the BMS. Alternatively, our system can provide data to a BMS for data collection. This allows for a cost-effective method of adding sensors to building infrastructure while still maintaining existing BMS functionality.

Currently, we support different type of IAQ sensors, Modbus, Pulse, 4-20mA, 0-5V, 0-10V, Thermistors, Motion/Occupancy, Contact Closure, and BACnet. Shoot us an email if there's another type of sensor that you would like us to support and we'll get started!

Obvius can collect data via Modbus or pulse. We can not only do that, but we can wirelessly stream it to the cloud in real time, and remotely configure and interact with your modbus device, all much more cost effectively than an Obvius device.

You can get data as frequently or infrequently as you'd like. Default settings currently allow for a selection between polling every 10 seconds and every hour. But, if you need greater control, or a more frequent (i.e. every second) or less frequent (i.e. every 12 hours) polling time, let us know and we'll make it happen.

You can choose how often your data is sampled. Our default settings allow you to instantaneously sample at the time of data collection from the Node, or sample every 10 milliseconds, 100 milliseconds, 1 second, 60 seconds, and 5 minutes. If you need finer control over sampling let us know and we'll take care of it for you.

You can change the frequency of data collection in the Module Configuration tab of your Installation settings.

Each Node supports up to 3 Sensor Bridges. Several of our Sensor Bridges, such as Pulse, 4-20mA, 0-5V, and Thermistor, support 4 connection apiece. Our Modbus Sensor Bridge supports as many devices as your network supports.

Yes they can. We offer Nodes that run on three AAA batteries. Depending on data collection frequency, these Nodes can run several years before the batteries need replacing.

Our system is so easily configurable and easy to install that it is perfect for a building of any size.

Yes, yes, and yes. Thanks to our automatically configured wireless mesh network, no building is too big or too small for our system. Not to mention that we play well with all different types of hardware. If you want to connect to it, so do we.

Our temperature sensors are accurate to within 0.5 degrees Fahrenheit (that's 0.3 degrees Celsius for folks using Metric). Our humidity sensors are accurate within 2% relative humidity.

The sensors are all factory calibrated. Once installed, the CO₂ and VOC sensors automatically adjust and will reach full operational accuracy within 24-48 hours, although readings will be available before this time (Read more about ABC algorithm here). The Temperature, Humidity, and PM Sensors do not need to be recalibrated once installed. All the sensors have very low drift and their expected life time is 10 years.

We have an amazing customer and technical support team that is available by phone, text, instant message, and email.

We don't make sensors; we just interact with them. As long as the sensor you'd like to use are certified, you're good to go. Certificates are available for third party sensors that we embed.

We do not provide a warranty on third party sensors, but using our system to interact with them will not void your warranty.

If you find that the signal quality of your Node is consistently under 30% as shown in the System Status, or as indicated by the Node when it is in Signal Quality Mode, then you might need to add a relay. It is best to place a relay between the Node with poor signal quality and its nearest neighbor.

Simply contact us about your sensor/sensor bridge need and we'll get started on developing your new bridge. You won't need to make any changes to your existing infrastructure- that's the beauty of Senseware's universal plug and play sensor interface. The lead time for developing a new sensor/sensor bridge can vary, but you can expect it to take roughly 8 weeks.

No pairing is needed! To be more specific, no actual configuration of the Nodes or Gateway is needed on-site as you install the Platform. All you need to do is power the modules and they will automatically configure themselves.

It is very unlikely that Nodes from one building installation would talk to those at another installation. But if this does happen, we can remotely force a Node to stick to a specific installation so that it doesn't wander to a different building.

Yes we do. Your data is encrypted from the moment it is collected at a Node through the moment you want to access it.

Yes, the Gateway contains backup memory storage, so even if your internet goes down all of your data will still be stored. It will be uploaded from oldest to newest as soon as internet connectivity returns.

Not quite yet, but we're nearly there! In the meantime, we can stream your data to you using JSON objects, or you can access your data via FTP or your Dashboard.

Plastic or metal, we can handle it. We recommend using plastic enclosures in order to maintain good wireless quality. The Nodes can handle being placed in metal enclosures as well, but it will diminish wireless quality.